Refund and Returns Policy - showcase-displays

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be a non custom item.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Items need to be returned unused in original packaging with postage costs paid via Registered Postage by the customer.

There are certain situations where only partial refunds are granted:

Products obvious signs of use
Products that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@visualart.net.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

You are not entitled to a refund if you:

simply change your mind or no longer want the goods
realize you can’t afford the goods
found the same item at a cheaper price elsewhere
choose the wrong size or style
you were responsible for causing errors relating to spelling or custom design layouts

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@visualart.com.au and send your item to: 136 Taren Point Rd Taren Point NSW 2229 Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 136 Taren Point Rd Taren Point NSW 2229 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.