Our liability under these terms is limited to the price paid by you for the products the subject of the relevant claim, and we will not be liable for consequential loss;
We may amend these Terms at any time by publishing updated terms on our Site;
Nothing in these terms limit your rights under the Australian Consumer Law.
Use of the Site
You accept these Terms by placing an order via the Site.
When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
using the Site to defame, harass, threaten, menace or offend any person;
using the Site for unlawful purposes;
interfering with any user of the Site;
tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
using the Site to send unsolicited electronic messages;
using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
facilitating or assisting a third party to do any of the above acts.
Accounts
You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.
It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.
Orders
You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).
It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site.
When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, engraving details, the delivery and billing addresses and a description of what was ordered.
All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
Price and payments
You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).
You must pay the Price upfront using one of the methods set out on the Site.
You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
The payment methods we offer are set out on the Site. We may offer payment through a third-party provider for example, Paypal. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
Where you order the products for delivery outside Australia, you may need to pay custom charges or taxes in addition to the Price.
Delivery, title and risk
Delivery costs are set out on the Site and are to be paid in addition to the Price. Delivery costs may vary if you choose to fast-track the production of your product and are set out on the Site.
We normally dispatch products within 5 days of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
If you need to change the delivery day or delivery address, please notify us immediately in writing.
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